The Ministry is keen to provide high quality services, so that the clients will receive a featured and fair service.
- We take good care of your applications/requests, and we shall spare no effort to meet these applications/requests with great interest and transparency.
- We are working to facilitate the service delivery procedures in order to ensure their timely completion.
- We inform you, beforehand, about the documents and time required to complete each application or transaction.
- We keep you informed of any amendment which might be needed to complete your transaction or application.
- We deliver our services through a qualified team of staff.
- We provide you with accurate information and ensure that appropriate procedures are in place.
- We maintain the confidentiality of the information provided.
- We welcome your views and suggestions so that we can all work together to develop our services.
We expect from our clients to:
- Appreciate the efforts of the staff after serving them and responding to their inquiries.
- Submit all required documents.
- Provide all information needed within the specified time.
- Inform us, immediately, of any update or changes in the data of the application.
- Provide opinions or feedback objectively, if unsatisfied, on any service delivery mechanism or its completion time.
- Fair assessment enables us to uplift our services.
For further inquiries, kindly contact us on the following:
Muscat: 0096824746000 \ 0096824746126